STAYDEED

Staydeed Privacy Policy (United States – CCPA/CPRA Compliant)

This Privacy Policy explains how Staydeed collects, uses, discloses, and protects personal information of users residing in the United States, including California residents, in accordance with applicable privacy laws such as the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"). By using our website, applications, and related services (collectively, the “Services”), you agree to this Policy.

Information We Collect

We may collect the following categories of personal information:

  • • Identifiers:Name, email address, phone number, postal address, IP address, and account identifiers.
  • • Commercial Information:Booking history, reservation details, travel preferences, and related transactions.
  • • Financial Information:Payment-related details processed securely by third-party payment processors.
  • • Internet Activity:Browser type, device information, log data, pages viewed, and interactions with the Services.
  • • Communications:Messages, inquiries, and correspondence with customer support.

We do not knowingly collect sensitive personal information except as necessary to provide the Services.

Purposes for Collection and Use

Staydeed collects and uses personal information for the following business and commercial purposes:

  • Facilitate, manage, and confirm reservations.
  • Process payments & prevent fraud.
  • Provide customer support & service-related communications.
  • Maintain, improve, and secure our Services.
  • Personalize content & user experience.
  • Comply with legal, regulatory, and contractual obligations.

Disclosure of Personal Information

We may disclose personal information to:

  • Accommodation Providers: To complete and manage reservations.
  • Service Providers: Acting on our behalf (e.g., payment, analytics, hosting, customer support).
  • Legal Authorities: When required by law or to protect legal rights.

Staydeed does not sell personal information. We also do not share personal information for cross-context behavioral advertising.

Cookies & Tracking Technologies

We use cookies and similar technologies for operational, analytical, and functional purposes. You may manage cookies through browser settings or available preference tools. Certain features may not function properly without cookies.

Data Retention

Personal information is retained only for as long as reasonably necessary to achieve the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure.

SMS Messaging Program

Staydeed may send SMS messages to users who opt in through our website or services.

These messages may include:

  • Reservation confirmations
  • Booking updates
  • Account notifications
  • Customer support communications
  • Optional promotional offers

Message frequency may vary depending on user activity.
Message and data rates may apply.
Users can opt out of SMS messages at any time by replying STOP to any message. For assistance reply HELP.
Staydeed does not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for marketing purposes.

Your Privacy Rights (California and U.S. Residents)

Subject to verification and applicable law, you have the right to:

Right to Know Request disclosure of the categories and specific pieces of personal information collected.
Right to Delete Request deletion of personal information, subject to legal exceptions.
Right to Correct Request correction of inaccurate personal information.
Right to Opt-Out Opt out of the sale or sharing of personal information (if applicable).
Right to Non-Discrimination Not receive discriminatory treatment for exercising privacy rights.

• Requests may be submitted through Staydeed Support and will be processed in accordance with applicable law.

Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf, subject to identity verification requirements.

Children’s Privacy

Staydeed Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

Updates to This Policy

We may revise this Privacy Policy periodically. Any changes will be effective upon posting the updated Policy. Continued use of the Services indicates acceptance of the revised Policy.

Contact Information

If you have questions or wish to exercise your privacy rights, please contact Staydeed Customer Support .